Refund Policy

Overview

At Wing Snob, customer satisfaction is at the heart of everything we do. We are committed to providing high-quality food and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive refund policy designed to ensure your peace of mind.

This refund policy applies to all purchases made through our restaurant, online ordering system, catering services, and any other Wing Snob branded services. We believe in fairness, transparency, and making things right when they don't meet your expectations.

Refund Eligibility

To be eligible for a refund, your request must meet the following conditions:

Timeframe Requirements

• In-Restaurant Purchases: Refund requests must be made within 30 minutes of receiving your order
• Online/Delivery Orders: Refund requests must be made within 2 hours of delivery
• Catering Services: Refund requests must be made within 24 hours of the event
• Gift Cards: Refund requests must be made within 7 days of purchase (unused gift cards only)

Product Condition

• Food items must be substantially uneaten (more than 75% remaining)
• Items must be returned in their original packaging when applicable
• Beverages must be unopened or less than 25% consumed
• Catering items must be reported before or during the event

Proof of Purchase

• Original receipt or order confirmation number
• Credit card or payment method used for verification
• Photo documentation of the issue (when applicable)
• Contact information for follow-up communication

Non-Refundable Items

The following items and services are not eligible for refunds:

Refund Process

Follow these steps to request a refund:

1. Contact Us Immediately: Call our customer service at +1 651-340-3568 or email us at [email protected] as soon as you identify an issue.
2. Provide Order Information: Have your receipt, order number, and payment method information ready. Describe the issue in detail and provide photos if applicable.
3. Return Process: For in-restaurant purchases, speak with a manager immediately. For delivery orders, keep the items refrigerated and await instructions from our team.
4. Documentation Review: Our team will review your request, examine any returned items, and verify the details of your order and payment.
5. Resolution Decision: We will provide a decision within 24 hours for standard requests, or within 72 hours for complex cases requiring additional investigation.
6. Refund Processing: Once approved, refunds will be processed according to our refund methods policy outlined below.

Refund Methods

Refunds will be processed using the following methods and timeframes:

Note: Refund processing times begin after approval of your refund request. Bank processing times may vary and are not controlled by Wing Snob.

Exchanges vs Refunds

We encourage exchanges over refunds when possible, as they allow us to correct any issues while maintaining your Wing Snob experience:

Exchange Benefits

• Immediate Resolution: Get a replacement item right away
• Flexible Options: Choose a different menu item of equal or lesser value
• Extended Timeframe: Exchanges accepted up to 48 hours after purchase
• No Processing Wait: Unlike refunds, exchanges are processed immediately

When Exchanges Are Preferred

• Temperature issues (food too cold or too hot)
• Incorrect orders or missing items
• Preference changes (different spice level, preparation style)
• Quality concerns that can be addressed with a fresh preparation

Damaged or Defective Items

Items that are damaged, defective, or not prepared to our quality standards receive special consideration:

Immediate Resolution Items

• Food that is spoiled, contaminated, or unsafe to consume
• Orders that are significantly incorrect (wrong items entirely)
• Items that are severely over/undercooked beyond preference
• Foreign objects found in food
• Packaging that is damaged and has compromised the food

Enhanced Policy for Defective Items

• Extended Timeframe: Up to 48 hours to report issues
• No Return Required: Keep items for health and safety reasons
• Full Refund Guaranteed: 100% refund regardless of consumption
• Additional Compensation: Store credit or meal vouchers as an apology
• Priority Processing: Immediate resolution during business hours

Additional Information