Privacy Policy

1. Introduction

Wing Snob ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, share, and protect information about you when you use our website, mobile application, or services.

This policy applies to all information collected through our website (wings-snobs.click), mobile application, in-store visits, online orders, delivery services, catering bookings, and any other interactions with Wing Snob.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services.

Important Note: We never sell your personal data to third parties. Your information is used solely to provide and improve our services to you.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our services:

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, purchase preferences
• Payment Information: Credit card details, billing information (stored securely and encrypted)
• Food Preferences: Dietary restrictions, allergen information, favorite menu items, spice preferences
• Special Requirements: Vegan, halal, kosher, gluten-free, and other dietary accommodations
• Loyalty Program Data: Rewards points, membership status, earned benefits
• Reservation Information: Table booking details, party size, special occasions
• Catering Details: Event information, guest count, menu selections, delivery instructions
• Communication: Contact form submissions, customer reviews, feedback, support inquiries
• Marketing Preferences: Newsletter subscriptions, promotional offers, communication preferences

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Location Data: Approximate location based on IP address for delivery services
• Cookie Data: Session IDs, user preferences, shopping cart contents, analytics data
• Order Tracking: Delivery status, order timing, completion rates
• Performance Data: Website loading times, error reports, technical diagnostics

2.3 Information from Third Parties

We may receive information from external sources:

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction verification, fraud prevention data
• Delivery Partners: Delivery confirmation, location updates, service feedback
• Marketing Partners: Campaign effectiveness, audience insights (anonymized)
• Review Platforms: Public reviews and ratings about our services

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Taking, preparing, and fulfilling your food orders
• Delivery Services: Coordinating delivery, tracking orders, providing updates
• Account Management: Creating and maintaining user accounts, authentication
• Customer Support: Responding to inquiries, resolving issues, processing refunds
• Reservation Management: Table bookings, waitlist management, special requests
• Catering Services: Event planning, menu customization, logistics coordination
• Loyalty Programs: Points tracking, rewards redemption, tier management
• Quality Improvement: Service optimization, menu development, location planning

3.2 Communication

• Order Communications: Confirmations, status updates, delivery notifications
• Customer Support: Responses to inquiries, issue resolution updates
• Service Notifications: Important policy changes, system maintenance, security alerts
• Marketing Communications: Promotional offers, new menu items, special events (with consent)
• Loyalty Communications: Points balance, reward opportunities, tier updates

3.3 Marketing and Analytics

• Personalized Marketing: Customized offers based on order history and preferences
• Website Analytics: Traffic analysis, user behavior patterns, conversion optimization
• Campaign Measurement: Marketing effectiveness, return on investment analysis
• Market Research: Customer satisfaction surveys, new product development
• Recommendation Engine: Suggesting menu items based on past orders

3.4 Legal Compliance

• Legal Obligations: Compliance with food safety regulations, tax requirements
• Fraud Prevention: Detecting and preventing fraudulent transactions
• Security Protection: Protecting our systems, customers, and business
• Dispute Resolution: Handling customer complaints, chargebacks, legal claims
• Regulatory Compliance: Meeting industry standards, health department requirements

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third parties who help us provide services:

• Payment Processors: Stripe, PayPal for secure transaction processing
• Delivery Services: DoorDash, UberEats, Grubhub for order fulfillment
• Cloud Storage Providers: Amazon Web Services, Google Cloud for secure data storage
• Email Services: Mailchimp, SendGrid for marketing and transactional emails
• Analytics Providers: Google Analytics, Hotjar for website performance analysis
• Customer Support Tools: Zendesk, Intercom for customer service management
• Reservation Systems: OpenTable, Resy for table booking services

4.2 Legal Requirements

We may disclose information when required by law:

• Court Orders: Subpoenas, warrants, and other legal process
• Regulatory Compliance: Health department inspections, tax audits
• Rights Protection: Protecting our legal rights, property, and safety
• Emergency Situations: Public safety concerns, immediate harm prevention
• Law Enforcement: Cooperation with criminal investigations

4.3 Business Transfers

In the event of a business transaction:

• Mergers and Acquisitions: Information may transfer to new ownership
• Asset Sales: Customer data as part of business assets
• Customer Notification: We will notify you before any transfer occurs
• Policy Compliance: New owners must honor this privacy policy

4.4 With Your Consent

We may share information for other purposes with your explicit consent, such as:

• Marketing partnerships with your approval
• Social media integrations you authorize
• Third-party services you choose to connect

5. Data Security

5.1 Technical Measures

We implement comprehensive technical safeguards:

• Encryption: SSL/TLS encryption for all data transmission, AES-256 for data at rest
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Controls: Role-based access limiting data access to necessary personnel only
• Multi-Factor Authentication: Required for all administrative accounts
• Regular Security Updates: Continuous system patching and vulnerability management
• 24/7 Monitoring: Continuous security monitoring and threat detection
• Data Backups: Regular encrypted backups with secure off-site storage
• Penetration Testing: Regular security assessments by third-party experts

5.2 Organizational Measures

Our organizational security practices include:

• Employee Training: Regular security awareness training for all staff
• Data Handling Procedures: Strict protocols for personal data processing
• Confidentiality Agreements: All employees and contractors sign NDAs
• Incident Response Plan: Detailed procedures for security breach response
• Regular Audits: Internal and external security audits
• Vendor Management: Security assessments of all third-party providers
• Data Minimization: Collecting only necessary information

5.3 Your Responsibilities

Help us protect your information by:

• Strong Passwords: Use complex, unique passwords for your account
• Account Security: Don't share your login credentials with others
• Public Computer Safety: Always log out when using public computers
• Phishing Awareness: Be cautious of suspicious emails or links
• Prompt Reporting: Immediately report any unauthorized account access
• Software Updates: Keep your devices and browsers updated

Security Breach Notification: In the unlikely event of a data breach affecting your personal information, we will promptly notify you via email and/or prominent website notice within 72 hours of discovery, as required by law. We will also notify relevant authorities as required.

6. Cookies and Tracking Technologies

We use various technologies to collect and store information, including cookies, web beacons, and local storage.

Tracking Technologies Used

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing user preferences and cart contents
• Session Storage: Temporary data for improved user experience

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific sites
• Block third-party cookies
• Clear all cookies when closing browser

Note: Disabling certain cookies may affect website functionality and your user experience.

7. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights regarding your personal information:

7.1 Right of Access

You can request access to your personal data we hold, including:

• What data we collect about you
• How we use your information
• Who we share your data with
• How long we retain your data

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data, subject to legal retention requirements.

7.4 Right to Restrict Processing

You can request limitation of how we process your data in certain circumstances.

7.5 Right to Data Portability

You can request your data in a machine-readable format to transfer to another service.

7.6 Right to Object

You can object to processing of your data, especially for marketing purposes.

7.7 Right Against Automated Decision-Making

You can opt out of automated decision-making and profiling activities.

How to Exercise Your Rights

To exercise any of these rights, contact us using the information in Section 13. We will respond within 30 days of receiving your request.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately. We will promptly delete such information from our records.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own.

9.1 Protection Measures

• Adequacy Decisions: EU-Japan adequacy decisions for secure transfers
• Standard Contractual Clauses (SCC): EU-approved data transfer agreements
• Data Processing Agreements: Contracts ensuring data protection standards
• Security Measures: Encryption and access controls during transfer
• Regular Audits: Compliance monitoring and assessment

9.2 Transfer Destinations

• United States: Cloud storage and data processing services
• European Union: Data analytics and customer support
• Other Countries: As needed for service provision with appropriate safeguards

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy.

Safe Data Disposal

When data reaches the end of its retention period, we securely dispose of it through:

• Electronic Deletion: Complete removal making data unrecoverable
• Physical Document Shredding: Secure destruction of paper records
• Backup Data Removal: Deletion from all backup systems
• Disposal Documentation: Maintaining records of data destruction

11. Third-Party Links

Our website and communications may contain links to external websites not operated by Wing Snob. These may include:

• Social media platforms
• Payment processors
• Review and rating sites
• Delivery partner apps
• Promotional partner websites

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Your interactions with third-party sites are governed by their own terms and privacy policies, not this policy.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time. When we do, we will notify you through:

• Website Notice: Prominent banner on our homepage
• Email Notification: Direct email to registered users
• App Notification: Push notification through our mobile app
• Login Prompt: Pop-up notification when you next sign in

For significant changes that affect your rights, we will obtain your explicit consent before the changes take effect.

12.2 Checking for Changes

We recommend periodically reviewing this policy:

• The latest version is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services constitutes acceptance of changes
• If you disagree with changes, you may stop using our services

13. Contact Information

Response Commitment: We will respond to your privacy-related inquiries within 3 business days.

13.1 Complaints

If you have concerns about our privacy practices:

• Contact Us First: We encourage you to contact us directly for resolution
• Escalation Process: If unsatisfied, you may contact your local data protection authority
• US Residents: Federal Trade Commission (FTC) - consumer.ftc.gov
• EU Residents: Your local Data Protection Authority
• California Residents: California Attorney General's Office

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Log in and update your communication preferences
• Customer Support: Contact us directly to opt out
• Phone Opt-out: Call us to remove your number from marketing lists

14.2 Account Deletion

To delete your account and associated data:

• Online Request: Use the account deletion option in your profile
• Email Request: Send a deletion request to [email protected]
• Phone Request: Call our customer service line
• Processing Time: Account deletion completed within 30 days

Note: Some information may be retained for legal compliance, even after account deletion.

15. Conclusion

At Wing Snob, we are committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy reflects our dedication to transparency and responsible data handling.

We believe that building strong, lasting relationships with our customers starts with respecting your privacy and giving you control over your personal information. Your trust is essential to our success, and we work hard every day to earn and maintain it.

If you have any questions about this Privacy Policy or our privacy practices, please don't hesitate to contact us. We're here to help and ensure you have a positive experience with Wing Snob.

Thank you for choosing Wing Snob and for trusting us with your information. We look forward to serving you delicious food while keeping your data safe and secure.

Remember: This Privacy Policy was last updated on January 15, 2026. Please check back periodically for any updates.